General Inquiries

For questions about the Eheba platform, account management, partnerships, or billing, please reach our dedicated support desk at:

[email protected]

To help us respond efficiently, include the following in your email:

• Organization name and primary contact
• A concise description of your inquiry
• Relevant URLs, account identifiers, or transaction IDs
• Your time zone and preferred method of contact

We aim to acknowledge all general inquiries within one business day and provide a tailored resolution as swiftly as possible thereafter.

Developer Submissions

Eheba welcomes developer submissions for integrations, extensions, and partner opportunities. To ensure a smooth review process, please send your materials to:

[email protected] with the subject line “Developer Submission — [Your Company Name]”.

Provide the following information to facilitate a thorough assessment:

• Company name and primary technical contact
• Target platform(s): iOS, Android, Web, API, or other
• Submission name, description, and intended use within Eheba
• Live demo link, sandbox environment, or repository (GitHub, GitLab, etc.)
• Technical overview including authentication, data flows, and security considerations
• Privacy policy, terms of service, and compliance details
• Expected user impact, monetization model (if applicable), and support requirements

Attachments such as diagrams, architecture explanations, or a short product video are encouraged to complement the submission.

Upon receipt, our Partnerships and Developer Relations team will perform an initial evaluation and respond with next steps, a timeline, and any follow-up questions.

Response Times

We publish transparent expectations for how quickly you can anticipate a reply from our teams:

• General inquiries: acknowledgement within 1 business day; resolution typically within 2–5 business days, depending on complexity.
• Developer submissions: initial acknowledgement within 1–2 business days; detailed review and status updates within 5–10 business days, subject to queue volume and complexity.
• High-priority or production-impacting issues: expedited response with SLA targets defined per case.

All submissions receive a case reference after contact. If your matter is urgent, please indicate “High Priority” in the email subject to help us triage appropriately.